Christine Shupla Christine Shupla

Service Equity Assessment: Getting Started Guide

Posted on March 26, 2021 - 11:14 AM CDT

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Attached is the Federal guide

Instructions for Agencies: Executive Order On Advancing Racial Equity and Support for Underserved Communities Through the Federal Government

February 2021

Welcome to the Getting Started Guide for conducting Service Equity Assessments. Accompanying this document is a questionnaire to help facilitate initial conversations as you design your overall Service Equity Assessment approach. This resource is meant to provide a starting point for further assessing the equity of your Federal service delivery (using a variety of methods, including human-centered design research, quantitative analysis, outreach and inclusion of underserved communities in the design of the assessment and actions moving forward). A team made up of different offices at OMB, other design and service delivery practitioners across government, and subject matter experts will be available as you conduct service assessments.