Service Equity Assessment: Getting Started Guide
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Attached is the Federal guide
Instructions for Agencies: Executive Order On Advancing Racial Equity and Support for Underserved Communities Through the Federal Government
Welcome to the Getting Started Guide for conducting Service Equity Assessments. Accompanying this document is a questionnaire to help facilitate initial conversations as you design your overall Service Equity Assessment approach. This resource is meant to provide a starting point for further assessing the equity of your Federal service delivery (using a variety of methods, including human-centered design research, quantitative analysis, outreach and inclusion of underserved communities in the design of the assessment and actions moving forward). A team made up of different offices at OMB, other design and service delivery practitioners across government, and subject matter experts will be available as you conduct service assessments.